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Extend your warranty to 48 months.
- Order number: 11384688
- Free shipping from € 100 in DE
- Free returns in DE
- 30-day money-back guarantee
- Secure & flexible payment methods:
Our quality promise: highest standards of workmanship and materials, as well as reliable, long-lasting functionality.
What are the conditions for the warranty extension?
In the event of a warranty claim, NOVAFON will, at its own discretion, either repair the affected product or provide a new, equivalent product in exchange. Excluded from the warranty extension are the rechargeable battery, damage or defects that are due to improper use, non-observance of the user manual and the safety instructions listed therein. Furthermore, features or phenomena of devices, device parts and accessories that are due to natural wear and tear are excluded from the warranty.
My device is not working properly and I have an extended warranty. How should I proceed now?
Please use our returns portal for this purpose. There you specify the defective device and check the box "I have a warranty extension for my device". Within the warranty period of 48 months, you can return the device free of charge. In the event of a warranty claim, we will, at our discretion, either repair the affected product or provide you with a new, equivalent product in exchange. In the case of a repair, you will receive a free loaner device so that you can continue treatment at home or therapy with your patients in the practice without any downtime.
Does the warranty extension also apply to the battery?
No, the battery is excluded from the warranty extension and has a warranty of 6 months.