GTC
General terms and conditions
(with legal information)
1. General terms and conditions
2. Contract partners
3. Offer and conclusion of contract
4. Prices and shipping costs
5. Contractual regulations regarding costs for return shipments in case of the exertion of the right of cancellation
6. Delivery
7. Payment conditions
8. Retention of title
9. Warranty
10. Information regarding the right of revocation
Additional information
Order process
Text of the contract
Code of conduct
General terms and conditions
(The general terms and conditions below also contain legal information on your rights according to the regulations on contracts in remote sales and electronic business transactions.)
1. General terms and conditions
(1) These terms and conditions apply to orders by consumers. A “consumer” is defined as any natural person concluding a legal transaction for a purpose attributable neither to a mainly commercial nor a self-employed occupational activity.
Our terms and conditions of sale apply exclusively; contrary or deviating conditions of the customer are not recognised unless we explicitly approved their validity in writing. Our conditions of sale apply even if aware of contrary conditions or conditions deviating from our terms and conditions of sale we conclude the delivery to the customer without reservation.
(2) All agreements between us and the customer for the purpose of fulfilment of this contract are set out in writing in these general terms and conditions.
(3) You have a right of cancellation in accordance with the cancellation policy set out under (10) below.
2. Contract partners
The sales contract is concluded between NOVAFON – Elektromedizinische Geräte GmbH, Managing Director: Werner Kauffmann, Daimlerstr. 13, 71384 Weinstadt, Germany- Beutelsbach, Register court and no.: Amtsgericht Stuttgart, HRB 26 35 32.
You can contact our customer service for questions, returns and complaints:
Monday - Friday from 8.00 am to 4.30 pm on +49 (0)7151 133 97 0 and by email on info@novafon.de
3. Offer and conclusion of contract
3.1. The language for concluding the contract is German.
3.2. Please consult individual product descriptions for the main features of the goods offered by us as well as the validity of time-limited offers, particularly as part of our website. Colours of products presented on the internet may vary from original for a variety of reasons (quality of the graphics card, monitor settings, other reasons).
3.3 The contract is concluding in accordance with the following rules:
(a) The presentation of our goods does not constitute a binding offer. It only becomes an offer in accordance with Clause 145 BGB [German Civil Code] when you place and order for the goods (by pressing the button ‘Complete my order’). Receipt of your order is confirmed by sending an automatically generated email to the email address stated by you on the order form. In addition to a list of the goods ordered by you and all costs (individual and total, transport costs; total order value), it also contains a copy of the currently valid general terms and conditions and our cancellation policy. This electronic notification does explicitly not constitute an acceptance of your offer for conclusion of a sales contract, but only documents that we received your order. An acceptance of this offer by us is done by delivery of the goods or by sending a separate explicit order confirmation or invoice. Acceptance can happen within a week of you making your offer. If the ordered device cannot be delivered, NOVAFON is entitled to offer you per email or in writing an equivalent article in terms of type, quality and price.
(b) NOVAFON stores your order data. Once you have completed your order, an acknowledgement of receipt is displayed on your screen which you can print out. The order confirmation sent by email can also be printed out.
4. Prices and shipping costs
4.1 Prices stated on the product pages are inclusive of VAT and other price components.
4.2 All products are delivered within Germany for € 5.95, standard delivery. Within all other European countries we charge a set price of €17.95 per order for standard delivery. Outside of Europe, this set price is €39.95.
Within Germany, we deliver free of charge for orders over €100. You are clearly informed about delivery charges on the product pages, in the shopping basket and on the order page.
There are no further taxes or costs.
5. Contractual regulations regarding costs for return shipments in case of the exertion of the right of cancellation
5.1 You will have to bear the direct cost of returning the goods. We bear the costs of returning the goods only within Germany.
5.2 Prior to returning any goods, please give us a call on +49 (0)7151 133 97 0 to announce the return shipment. This enables us to identify the products as quickly as possible. The request in 5.2 does not affect your statutory rights.
6. Delivery
6.1 Within Germany, deliveries are handled via DHL or UPS.
6.2 Unless specified differently on the respective product page, shipping time within Germany is 3 business days.
7. Payment conditions
7.1 The invoice amount can be paid either by direct debit, credit card or financing. Direct debit and credit card payments can be processed via PayPal or the Novalnet payment gateway. The SEPA direct debit is provided via Novalnet in the 27 EU member states as well as the three remaining states of the European Economic Area, EEA, and in further states or territories, Monaco, Switzerland, Mayotte, Saint-Pierre and Miquelon, San Marino. Novalnet also offers the option of instant bank transfer. In addition, you have the option of paying in up to 24 instalments via Klarna financing in the following countries: Germany, Austria, Sweden, Norway, Finland, Denmark, the Netherlands, the United Kingdom and the USA.
7.2 If you select “advance payment” as your payment option, we provide you with our bank details in the order confirmation and deliver the goods once payment has been received.
7.3 You are only entitled to offsetting, if your counterclaims have been declared final and absolute in a court of law or accepted by us in writing. This does not apply if the counterclaims are based on a defect of the goods.
7.4 You can only exercise a right of retention for claims arising from the same contractual relationship.
7.5 Your account will be debited upon acceptance of the order.
7.6 For orders of a value in excess of €600, we reserve the right of shipping the goods only after receipt of an advance payment.
7.7 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer Klarna financing. Currently, Klarna offers this payment method only for private customers only. The payment is always made to Klarna. With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly instalments of at least 1/24 of the total amount (but at least EUR 6.95/month) under the conditions stated in the checkout. The instalment payment is due at the end of each month after Klarna sends you a monthly invoice. For further information on Klarna financing including the General Terms and Conditions and the European Standard Information for Consumer Credit for the countries where this payment method is available, please click here.
8. Retention of title
All goods remain our property until payment in full is received.
9. Warranty
Our warranty is granted in accordance with statutory regulations.
10. Information regarding the right of revocation
RIGHT TO CANCEL
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (NOVAFON – Elektromedizinische Geräte GmbH, Daimlerstr. 13, 71384 Weinstadt, Tel: +49 7151 133 97 0, Fax: +49 7151 133 97 70, Email: info@novafon.de) of your decision to cancel this contract by a clear written statement (e.g., a letter sent by post, fax or e-mail). You may use the template cancellation form below, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. We bear the costs of returning the goods only within Germany.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods, following the information given in the instructions for use.
You can find more information here: Right of revocation
Additional information
Order process
When you have found your desired product, you can place it in the shopping basket without obligation by clicking the button “Add to shopping basket”. You can view the contents of the shopping basket at any time by clicking the “Shopping basket” button. You can remove products from the shopping basket again at any time by ticking the “Delete” column for the respective product and then clicking the “Update shopping basket” button.
If you wish to purchase the products in the shopping basket, click the “Check-out” or “Proceed to checkout” button. You will then be prompted to enter your details. Mandatory fields are marked with a*. Registration is not required. After entering your details and selecting your payment method, click the “Check order” button to go to the order page, where you will have another chance to check the details you have entered. Clicking the “Send order” button concludes the order process. The process can be cancelled at any time by closing the browser window. You will receive further information on the individual pages, for example on how to make amendments.
Text of the contract
The text of the contract is saved on our internal systems. The General Terms and Conditions can be viewed on this page at any time. The order details and General Terms and Conditions are sent to you by e-mail. After the order has been concluded, the text of the contract will no longer be accessible online for security reasons.
Code of conduct
NOVAFON is not subject to any special codes of conduct.
