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Right of revocation

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (NOVAFON – Elektromedizinische Geräte GmbH, Daimlerstr. 13, 71384 Weinstadt, Tel: +49 7151 133 97 0, Fax: +49 7151 133 97 70, Email: info@novafon.de) of your decision to cancel this contract by a clear written statement (e.g., a letter sent by post, fax or e-mail). You may use the template cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Your legal right to cancel is not restricted by our additional right to return (30-day money-back-guarantee).

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. We bear the costs of returning the goods only within Germany.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods, following the information given in the instructions for use.

General notes

1) The right to cancel does not apply to the delivery of goods that are not returnable for reasons of health protection or hygiene if their seal has been removed after delivery.

2) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If the original packaging is no longer available, please use suitable packaging to provide adequate protection against transport damage.

3) Please do not return the goods freight forward.

4) Please note that the above-mentioned clauses 2-3 are not required for the effective exercise of the right to cancel.

Cancellation form (template)


NOVAFON – Elektromedizinische Geräte GmbH
Daimlerstr. 13
71384 Weinstadt
Tel: +49 7151 133 97 0
Fax: +49 7151 133 97 70
Email: info@novafon.de

I/We (*), hereby, give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________


Name of customer(s)


Address of customer(s)


Signature of customer(s) (only if this form is notified on paper)



(*) delete as appropriate