Your NOVAFON contact
We look forward to hearing from you. Please describe your request briefly and concisely, and include all relevant information. For questions about orders, please include the order number and your customer number if you have one.
Send us an e-mail with your request to info@novafon.de.
Send e-mail
General questions
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Where can I find the General Terms and Conditions?
You can find the general terms and conditions here.
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How can I return an article?
If you are not convinced by our products, we will take them back within the scope of your revocation right (deliberate damage excepted). You can do this easily with our Return Form.
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A product is defective. How can I complain about it?
In this case, please submit a complaint via our Return Form. Please give us as much information as possible so that we can check your complaint quickly.
Questions about the devices
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What's the difference between DAS NOVAFON and DAS NOVAFON power?
DAS NOVAFON
- especially for self users, speech therapists, occupational therapists, naturopathic practitioners, animal therapists
- Vibration strength: ◼ ◼ ◼
- Application areas: recommended for the treatment of sensitive body parts & diseases such as tendon diseases, arthrosis, scars, CMD and many more
- battery power: 2,400 mAh
DAS NOVAFON power
- especially for self users/athletes, physiotherapists, naturopathic practitioners animal therapists (esp. horses)
- Vibration strength: ◼ ◼ ◼ ◼ ◼
- Application areas: recommended for the treatment of compact muscle groups & orthopaedic diseases such as muscle tension, sports injuries and many more
- battery power: 3,400 mAh
You can find more comparative features in our device comparison.
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When should I avoid using the device?
You can find our instructions for use and contraindications here.
