Shipping & Return
Shipping costs will be automatically displayed during the order process. Free shipping is only available for standard shipping within Germany for orders in excess of €100. NOVAFON reserves the right to discontinue or change this service at any time without notification.
Please note that NOVAFON only offers free returns within Germany, and only with a requested Returns slip. Freight collect returns will not be accepted or paid for.
Would you like to return a product? To arrange your return free of charge within Germany, please fill in the form in the DHL Returns Portal. Please have your customer number ready. You can find it in the top right corner of our shipping slips and invoices. You will then receive an email from DHL to the email address entered by you. Please find your label attached to this email. Please proceed as follows: Print out your DHL Returns label and the Returns slip on a sheet of A4 paper. Complete the return information on the Returns slip. Enclose the printed and completed Returns slip in your return package. Separate the DHL Returns label at the marked point and stick it on the outside on your return package. Be sure to keep the shipment receipt that you receive when you submit your return package.
Standard shipping (6-8 business days), shipping from our warehouse in Germany, if not otherwise indicated on the respective product page. Please note that shipping and delivery times are estimates only, and are not guaranteed.